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RETURN & EXCHANGE

RETURN & EXCHANGE - CLOTHES

You have 14 days from the delivery date to return your purchases. E
mmachai.com purchases can be easily returned for FREE (no return shipping or handling fees) by mail if you use our pre-paid return shipping label. We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error.


Please make sure your items are new, unused, and returned in original designer packaging, with all EMMA CHAI tags attached and dust bags or any accessories included. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

RETURN & EXCHANGE - BEAUTY PRODUCTS

You have 14 days from the delivery date to return your purchases. 

Emmachai.com purchases can be easily returned for FREE (no return shipping or handling fees) by mail if you use our pre-paid return shipping label. We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error.


Products must be returned in new or gently used condition. EMMA CHAI monitors return activity for abuse and reserves the right to limit returns or exchanges online at emmachai.com in all instances. Free samples do not need to be returned. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

If you have any questions, please call or text (510) 809-6076 from 8 AM - 7 PM (PST), available 7 days a week. Or email info@emmachai.com.  

 

Mailing Address:
Emma Chai, LLC
1521 Shattuck Ave, #9384
Berkeley, CA 94709  

 


 

REFUNDS  &  CREDIT
You’ll receive your refund in the original form of payment. Once we receive your return, we’ll process your refund within 14 days and send you an email confirmation. Your bank may require additional time to post this transaction to your account. Please allow 1 to 2 billing cycles from the day you return your merchandise for your account to be credited.

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